bdrich's Privacy Policy

1 What Information We Collect

bdrich may collect the following types of information from you:

• Identity Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Details of your bKash, Nagad, Rocket, or Upay account (not the full number, only the necessary portion).
• Usage Information: Which games you play, when you log in, and which device and browser you use.
• Technical Information: IP address, cookie data, device type, and operating system.
• Communication Records: Information from when you chat with our support team or send an email.

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive information is against our policy.

2 How We Collect Information

bdrich collects information in the following ways:

• During Registration: Information you provide when opening an account.
• During Verification: Through the KYC (Know Your Customer) process to confirm your identity.
• During Transactions: Automatically at every step of deposits and withdrawals.
• While Browsing the Site: Through cookies and analytics tools.
• During Support Contact: What you share via live chat or email.

3 How We Use Your Information

The information collected is used for the following purposes:

• To create and manage your account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• To prevent fraud, money laundering, and other illegal activities.
• To confirm that you are 21 years of age or older.
• To comply with responsible gaming rules and to identify problematic behavior.
• To improve customer support services.
• To meet applicable legal and regulatory obligations.
• To analyze and improve our platform's performance.
• To send important notifications and updates to your account.

We never sell your information to third parties or use it for marketing purposes without your consent.

4 Information Sharing and Third Parties

bdrich may share your information with third parties only in the following circumstances:

• Payment Service Providers: Payment gateways such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
• Technology Partners: Technology service providers engaged to operate the platform work under strict confidentiality agreements.
• Game Providers: Software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive limited technical data to operate games.
• Legal Requirements: When disclosure is required due to a court order, government directive, or legal obligation.
• Fraud Prevention: To assist in investigating suspicious transactions or fraudulent activity.

Outside the circumstances listed above, we do not share any of your personal information with third parties.

5 Data Protection and Security Measures

bdrich uses industry-standard security technology to protect your information. Our security framework includes:

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly financial and identity data, is held in encrypted form.
• Two-Factor Authentication: A two-factor authentication system is in place to keep account access secure.
• Regular Security Audits: Independent security assessments are conducted regularly to identify vulnerabilities in our systems.
• Limited Access: Only authorized staff, and only to the extent necessary to perform their duties, can view your information.
• Firewall and Intrusion Detection: Our network is monitored around the clock.

However, no data transmission over the internet is completely secure. We make every effort to ensure maximum protection, but a guarantee of 100% security is not possible. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

6 Cookie Policy

The bdrich platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To understand which parts of the site are used most — this data is anonymized.
• Security Cookies: To detect fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may make some features of the platform harder to use.

7 Your Rights

As a bdrich user, you have the following rights over your own information:

• Right of Access: You have the right to request what information we hold about you.
• Right to Rectification: You can request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted. However, this may not be possible in cases involving legal obligations or ongoing investigations.
• Right to Object to Processing: You can object to your information being used for marketing communications.
• Right to Data Portability: You can request to receive your information in a structured and readable format.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this will not affect prior processing.

To exercise any of the rights above, contact us via live chat or email.

8 Data Retention Period

bdrich does not retain your information beyond the time it is needed. Retention periods are determined on the following basis:

• Active Account: All necessary information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a defined period due to legal requirements or dispute resolution.
• Financial Transaction Records: Financial transaction data is retained for an extended period due to legal obligations.
• Technical Logs: Log files are retained for a limited period for security and analytics purposes.

After the defined period, information is securely deleted or anonymized in a way that ensures you can no longer be identified.

9 Protection of Minors' Information

bdrich is intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been stored with us, we will immediately close that account and securely delete the associated information.

If you believe a minor is using bdrich, please notify our support team immediately.

10 International Data Transfers

bdrich primarily serves users in Bangladesh. However, our technology infrastructure may operate on servers located in various countries. In such cases:

• All data transfers are protected with industry-standard encryption.
• Third-party service providers are contractually bound to maintain equivalent data protection standards.
• We ensure that data transfers are in compliance with applicable law.

11 Responsible Gaming and Data Use

bdrich is deeply committed to responsible gaming. To this end, we may monitor your playing patterns and behavior. If we detect signs of problematic gambling, we may:

• Warn you directly.
• Suggest setting voluntary limits on your account.
• Provide guidance toward professional assistance if needed.

This monitoring is entirely for your wellbeing and is not used for any commercial purpose. To learn more about responsible gaming, visit the Responsible Gaming page.

12 Changes to This Policy

bdrich may update this privacy policy from time to time. Our notification method will vary depending on the nature of the change:

• Significant Changes: A notification will be sent to your registered email address and a clear announcement will be posted on the platform.
• Minor Changes: The "Last Updated" date at the top of this page will be changed.
• Urgent Security Changes: Will take effect immediately and you will be notified at the next opportunity.

Continuing to use bdrich after a policy change means you have accepted the updated policy. This is why we encourage you to review this page regularly.

13 Links to Other Websites

The bdrich platform does not contain links to third-party websites. However, when using software from game providers such as Pragmatic Play, Spribe, or PG Soft, their own privacy policies may apply. bdrich is not responsible for the privacy practices of these third parties.

14 Applicable Law

This privacy policy is governed by applicable law. Any dispute arising from this policy will first be addressed through negotiation. If a negotiated resolution is not reached, the applicable legal process will be followed.

If any part of this policy is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.